manisqq Privacy Policy

This page describes how we collect, use, and protect your personal data when you access manisqq on your mobile device or desktop browser. We collect information necessary to verify your identity (KYC documents), process your deposits and withdrawals (payment details), track your account activity (session logs), and respond to support requests. We encrypt sensitive data and store it in secure vaults; payment information is tokenized so you do not need to re-enter details on repeat transactions.

Our commitment is transparency about what we collect, who has access to it, and how long we keep it. We do not sell your data to marketers or advertisers. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), compliance and fraud-screening vendors, and our support staff—all bound by confidentiality agreements. Your KYC documents are retained for seven years per anti-money-laundering regulations, then deleted. Gaming transaction logs are kept for five years for dispute resolution and regulatory audit.

You have the right to access, correct, and request deletion of your personal data. You can manage your account settings, update your payment methods, and download your transaction history anytime. If you wish to delete your account permanently, contact our support team and we will remove your data within 30 days, subject to regulatory retention requirements.

What Data We Collect on manisqq

We collect information in several categories when you create a manisqq account and play on our platform. First, we collect identity data: email address, phone number, full name, date of birth, and government-issued ID number. We require this to verify your identity under anti-money-laundering (AML) regulations. Second, we collect address data: residential address, postal code, and city (Jakarta, Surabaya, Bandung, Medan, or other supported regions). We use this to confirm your jurisdiction and eligibility to access our service. Third, we collect financial data: information about your payment method (e-wallet or bank account), deposit amounts, withdrawal requests, and transaction dates. We use this to process payments and detect suspicious patterns (such as rapid deposit-withdrawal cycles without play).

We also collect technical data: your IP address, device type (Android phone, iPhone, desktop browser), operating system version, app version, and session duration. We use this to troubleshoot technical issues, optimize app performance, and detect unauthorized access. Finally, we collect behavioral data: which games you access, your bet history (amount and outcome), and support-chat transcripts. We use this for dispute resolution, regulatory compliance, and account recovery.

Identity data: Email, phone, name, date of birth, government ID (KTP, passport, driving license)
Address data: Residential address, postal code, city
Financial data: Payment method, deposit/withdrawal amounts and dates
Technical data: IP address, device type, OS version, app version, session logs
Behavioral data: Game activity, bet history, support interactions
Biometric data: Selfie taken during KYC verification (facial recognition for account recovery)

How We Use Your Data on manisqq

We use your data for six primary purposes. First, account creation and verification—we use your email and KYC documents to confirm your identity and eligibility. Second, payment processing—we share your payment details with DANA, e-wallet, mobile banking, local payment, online paymente-wallet processors, and our banking partners to transfer deposits and withdrawals. Third, compliance and fraud prevention—we screen your deposits against AML databases, monitor for suspicious activity, and flag transactions for manual review if needed. Fourth, customer support—we access your account history, game logs, and transaction records to troubleshoot issues and resolve disputes. Fifth, product improvement—we analyze aggregated, anonymized gameplay data (not linked to individual names) to optimize app performance and game selection. Sixth, legal obligations—we retain records for regulatory audits and potential law-enforcement requests.

Compliance: We are required by Indonesian and regional anti-money-laundering laws to collect and verify your identity. We cannot provide services without KYC documentation.

We share your data with third parties only when necessary to operate manisqq. Payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive your payment details to process transactions. Fraud-screening vendors receive your transaction history and IP address to detect abuse. Video streaming partners host our live-dealer camera feeds and receive your session ID (not your name or payment details). Our support platform stores chat transcripts encrypted. Cloud infrastructure providers (such as AWS or Google Cloud) host our application and databases in data centers; we contractually require encryption and access controls. We do not share your data with advertisers, data brokers, or marketing partners.

Note: All third-party processors sign data-processing agreements binding them to the same confidentiality and security standards we maintain.

Your Rights on manisqq

You have the right to access, correct, and request deletion of your personal data. You can download a complete copy of your account data—KYC documents, transaction history, game logs, and profile information—anytime from your account settings. You can update your email address, phone number, and payment methods directly. If you find an error in your data (such as an incorrect registered city or birth date), contact our support team and we will correct it within 10 business days. If you request deletion of your account, we will remove your profile, game history, and payment methods within 30 days. However, we will retain KYC documents for seven years and transaction logs for five years per regulatory requirements. After those retention periods expire, we permanently delete the data.

Cookies and Tracking on manisqq

We use cookies and similar tracking technologies on our website and mobile app to remember your login status, store your language preference, and track session activity. Our first-party cookies (set by manisqq) include session tokens, user preferences, and device trust tokens (used for two-factor authentication). Third-party analytics partners place cookies to measure traffic and user behavior; we use this data only to improve our service, not to target advertising. You can disable non-essential cookies in your browser settings, but disabling cookies may prevent you from logging in or accessing certain features.

Data Retention and Deletion Policy

We retain different categories of data for different periods. Your KYC documents (ID, address proof, selfie) are kept for seven years per anti-money-laundering regulations, then automatically deleted. Your transaction history (deposits, withdrawals, game activity) is retained for five years for dispute resolution and regulatory audit, then deleted. Your profile data (email, phone, payment methods) remains in our system as long as your account is active; if you close your account, we delete it within 30 days unless regulatory holds apply. Temporary data such as session cookies and IP logs are deleted after 90 days. Law-enforcement requests may trigger longer retention of specific records; we will notify you unless legally prohibited.

International Data Transfers

Our cloud infrastructure and backup systems may be located outside Indonesia and your current jurisdiction. Data transfers to servers in other countries are encrypted in transit and encrypted at rest. We contractually require our data-center partners to maintain the same security standards as we do. If you are concerned about international data transfers, you can contact our support team for details about specific storage locations.

Contact and Complaint Resolution

If you have questions about our privacy practices or wish to exercise your rights (access, correction, deletion), contact our support team via live chat, email, or phone. Live chat and phone support are available Monday–Friday, 9 AM–6 PM Jakarta time. We respond to email inquiries within 24 business hours. If you believe we have violated your privacy rights, you can file a complaint with the Indonesian Personal Data Protection Authority (LDPAI) or your local data-protection agency.

Changes to This Privacy Policy

We may update this policy if our practices change or if regulatory requirements shift. We will notify you of material changes via email at least 30 days before they take effect. Continued use of manisqq after a policy update constitutes acceptance of the new terms. We recommend reviewing this policy periodically to stay informed about how we handle your data.